{"id":3321,"date":"2023-03-22T10:20:54","date_gmt":"2023-03-22T10:20:54","guid":{"rendered":"https:\/\/andante.zalox.pt\/anda-frequently-asked-questions\/"},"modified":"2023-05-09T10:48:30","modified_gmt":"2023-05-09T10:48:30","slug":"anda-frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/andante.pt\/en\/purchase\/anda-app\/anda-frequently-asked-questions\/","title":{"rendered":"Anda Frequently Asked Questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3321\" class=\"elementor elementor-3321 elementor-993\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d31c6b2 e-flex e-con-boxed e-con e-parent\" data-id=\"2d31c6b2\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-52de604 breadcrumbs_realce elementor-widget elementor-widget-global elementor-global-894 elementor-widget-breadcrumbs\" data-id=\"52de604\" data-element_type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/andante.pt\/en\/\">Home<\/a><\/span><\/span><\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-217d4796 elementor-widget elementor-widget-heading\" data-id=\"217d4796\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Anda Frequently Asked Questions<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bc4eae0 e-flex e-con-boxed e-con e-parent\" data-id=\"bc4eae0\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe5f282 elementor-widget elementor-widget-heading\" data-id=\"fe5f282\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">O que \u00e9 o Anda?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42d5025 elementor-widget elementor-widget-text-editor\" data-id=\"42d5025\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Aplica\u00e7\u00e3o que visa permitir uma experi\u00eancia de utiliza\u00e7\u00e3o simplificada do sistema de transportes p\u00fablicos do Grande Porto, desmaterializando o t\u00edtulo de transporte numa App (dispensando assim o recurso ao cart\u00e3o f\u00edsico e permitindo a utiliza\u00e7\u00e3o do sistema sem conhecer previamente as regras de zonamento ou tarif\u00e1rio) e sendo pioneira na capacidade de otimizar o tarif\u00e1rio mensal apresentado a cada cliente, tendo em conta a sua utiliza\u00e7\u00e3o efetiva.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0c85fac e-flex e-con-boxed e-con e-parent\" data-id=\"0c85fac\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-03132ee e-con-full e-flex e-con e-parent\" data-id=\"03132ee\" data-element_type=\"container\" id=\"drop_btn\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8603e78 elementor-widget elementor-widget-heading\" data-id=\"8603e78\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Choose an option<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3184836 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"3184836\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8b38c3 e-n-tabs-tablet elementor-widget elementor-widget-n-tabs\" data-id=\"f8b38c3\" data-element_type=\"widget\" id=\"tabs_como_drop\" data-settings=\"{&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"260782275\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-2607822751\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-2607822751\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tComo Utilizar a App\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2607822752\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2607822752\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tPerfis Sociais\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2607822753\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2607822753\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tPagamentos\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2607822754\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2607822754\" style=\"--n-tabs-title-order: 4;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tDurante a Viagem\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2607822755\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2607822755\" style=\"--n-tabs-title-order: 5;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tEquipamento e Tecnologias\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-2607822751\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2607822751\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-219c85a e-con-full e-flex e-con e-parent\" data-id=\"219c85a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0a7c1fa faqs_borders elementor-widget elementor-widget-accordion\" data-id=\"0a7c1fa\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1091\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1091\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Como se efetua o download da App?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1091\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1091\"><div class=\"card card-ipo\">\n<div id=\"entry_0_ulex_\" class=\"collapse show\" aria-labelledby=\"head_0_ulex_\" data-parent=\"#ulex__accordion\">\n<div class=\"card-body card-body-tip\">\n<p>Para efetuar o download da App <b>Anda<\/b> deve aceder \u00e0 <b>Play Store da Google<\/b> e de seguida digitar <b>Anda<\/b> na caixa de texto e carregar no logo <b>Anda<\/b>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1092\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1092\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Como me registo na App?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1092\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1092\"><p>Para se registar na App deve introduzir os seguintes dados: nome, e-mail, n\u00famero de telem\u00f3vel utilizado e palavra-passe. Depois clique em continuar e selecione o m\u00e9todo de pagamento escolhendo uma das seguintes op\u00e7\u00f5es:<\/p>\n<p style=\"padding-left: 40px;\"><strong>1. Cart\u00e3o banc\u00e1rio<\/strong>: introduzir os dados do cart\u00e3o;<br \/><strong>2. Multibanco Pagamentos de Baixo Valor<\/strong>: ser-lhe-\u00e1 apresentada uma refer\u00eancia para utiliza\u00e7\u00e3o numa ATM da rede multibanco.<\/p>\n<p>Depois de inserir os dados, receber\u00e1:<\/p>\n<p style=\"padding-left: 40px;\"><strong>1.<\/strong> Um c\u00f3digo de ativa\u00e7\u00e3o por SMS;<br \/><strong>2.<\/strong> Um e-mail de confirma\u00e7\u00e3o do registo com um link para ativa\u00e7\u00e3o do c\u00f3digo rececionado por SMS.<\/p>\n<p>Para inserir dados de fatura\u00e7\u00e3o aceda, posteriormente, ao perfil do utilizador.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1093\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1093\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Registei-me e n\u00e3o consigo fazer Login. O que devo fazer?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1093\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1093\"><div class=\"card card-ipo\">\n<div id=\"entry_2_vpmm_\" class=\"collapse show\" aria-labelledby=\"head_2_vpmm_\" data-parent=\"#vpmm__accordion\">\n<div class=\"card-body card-body-tip\">\n<p>Poder\u00e1 n\u00e3o conseguir fazer <em>Login <\/em>por v\u00e1rios motivos, como por exemplo: houve um engano a digitar a conta de e-mail no momento do registo, associou v\u00e1rias contas de e-mail ao mesmo n\u00famero de telem\u00f3vel, ou desinstalou e instalou novamente a aplica\u00e7\u00e3o. Para desbloquear a conta e conseguir efetuar Login dever\u00e1 contactar a linhandante atrav\u00e9s do n\u00famero 226 158 151 ou e-mail <a href=\"mailto:anda@linhandante.com\">anda@linhandante.com<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1094\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1094\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Posso desinstalar e voltar a instalar a App no meu telem\u00f3vel?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1094\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1094\"><div class=\"card card-ipo\">\n<div id=\"entry_3_vpmm_\" class=\"collapse show\" aria-labelledby=\"head_3_vpmm_\" data-parent=\"#vpmm__accordion\">\n<div class=\"card-body card-body-tip\">\n<p>Por quest\u00f5es de seguran\u00e7a, quando o cliente desinstala e volta a instalar a App, \u00e9 necess\u00e1rio contactar a linhandante para que seja reativada a conta atrav\u00e9s do n\u00famero 226 158 151 ou e-mail <a href=\"mailto:anda@linhandante.com\">anda@linhandante.com<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1095\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1095\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Porque raz\u00e3o \u00e9 necess\u00e1rio dar permiss\u00e3o ao Anda para aceder \u00e0s chamadas?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1095\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1095\"><p>Essa permiss\u00e3o \u00e9 usada apenas para obter o identificador do equipamento (IMEI), de forma a garantir uma associa\u00e7\u00e3o do equipamento f\u00edsico \u00e0 conta de utilizador.<\/p>\n<p>Infelizmente n\u00e3o existe uma permiss\u00e3o para aceder apenas a esta informa\u00e7\u00e3o.<\/p>\n<p>N\u00e3o \u00e9 feita pelo <strong>Anda&nbsp;<\/strong>qualquer an\u00e1lise ao estado do telefone, chamadas ou contactos.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1096\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1096\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Devo comprar t\u00edtulos de transporte antes de viajar?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1096\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1096\"><div class=\"card card-ipo\">\n<div id=\"entry_5_vpmm_\" class=\"collapse show\" aria-labelledby=\"head_5_vpmm_\" data-parent=\"#vpmm__accordion\">\n<div class=\"card-body card-body-tip\">\n<p>N\u00e3o, basta ligar a App e validar com o telem\u00f3vel. De acordo com o percurso efetuado ser\u00e1 calculado o pre\u00e7o a pagar pela viagem e cobrado posteriormente.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1097\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1097\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Tamb\u00e9m \u00e9 poss\u00edvel utilizar a App para assinaturas mensais?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1097\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1097\"><p>Sim. Com o&nbsp;<strong>Anda&nbsp;<\/strong>n\u00e3o \u00e9 necess\u00e1rio comprar a assinatura no in\u00edcio do m\u00eas. A App analisa as viagens que fez ao longo do m\u00eas e cobra o valor mais vantajoso para o cliente.<br \/>Por defeito a aplica\u00e7\u00e3o calcula assinaturas mensais ao pre\u00e7o normal. Se tiver direito a perfil social dever\u00e1 dirigir-se a uma loja Andante para associar o perfil social \u00e0 App.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1098\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1098\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Como fa\u00e7o uma viagem com a App?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1098\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1098\"><p>Antes de iniciar uma viagem dever\u00e1 certificar-se que tem ligados: NFC, <em>Bluetooth<\/em>, acesso \u00e0 internet e \u00e0 localiza\u00e7\u00e3o. Estas comunica\u00e7\u00f5es dever\u00e3o permanecer ligadas durante toda a viagem.<\/p>\n<p>Depois basta abrir a aplica\u00e7\u00e3o e iniciar a sess\u00e3o (inserir o utilizador e palavra-passe) e efetuar a valida\u00e7\u00e3o.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1099\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-1099\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Quando devo efetuar a valida\u00e7\u00e3o?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1099\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-1099\"><p>A valida\u00e7\u00e3o \u00e9 efetuada:<\/p>\n<ul>\n<li>Antes de entrar no metro ou comboio, num dos validadores instalados nas esta\u00e7\u00f5es;<\/li>\n<li>No validador \u00e0 entrada do autocarro.<\/li>\n<\/ul>\n<p>A valida\u00e7\u00e3o \u00e9 obrigat\u00f3ria sempre que muda de linha ou de transporte.<br \/>N\u00e3o h\u00e1 qualquer altera\u00e7\u00e3o na valida\u00e7\u00e3o relativamente \u00e0 utiliza\u00e7\u00e3o do cart\u00e3o.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-10910\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-10910\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Como devo efetuar a valida\u00e7\u00e3o?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-10910\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-10910\"><p>Para validar corretamente, basta aproximar o telem\u00f3vel (parte de tr\u00e1s \u2013 zona NFC) ao validador mantendo-o im\u00f3vel a 2 ou 3 cm de dist\u00e2ncia durante alguns segundos e aguardar que se acenda uma luz verde no validador e que seja emitido um som de valida\u00e7\u00e3o correta.<\/p>\n<p>Dever\u00e1 surgir na App uma notifica\u00e7\u00e3o de viagem iniciada.<\/p>\n<p>\u00c9 importante ressalvar que a localiza\u00e7\u00e3o da antena NFC varia de acordo com o modelo de <em>smartphone<\/em>, pelo que a correta posi\u00e7\u00e3o para valida\u00e7\u00e3o (dist\u00e2ncia, ponto de comunica\u00e7\u00e3o) poder\u00e1 diferir.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-10911\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-10911\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">O que fazer se acender uma luz vermelha no validador?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-10911\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-10911\"><p>Valide novamente at\u00e9 obter uma valida\u00e7\u00e3o correta. Se tiver dificuldade repita o processo num validador pr\u00f3ximo. Se n\u00e3o conseguir contacte a linhandante atrav\u00e9s do n\u00famero 226 158 151 ou e-mail <a href=\"mailto:anda@linhandante.com\">anda@linhandante.com<\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-10912\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-10912\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">O que fazer se a valida\u00e7\u00e3o emitir uma luz vermelha mas surgir na App uma notifica\u00e7\u00e3o de viagem iniciada?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-10912\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-10912\"><p>Valide novamente at\u00e9 obter uma valida\u00e7\u00e3o correta. Se tiver dificuldade repita o processo num validador pr\u00f3ximo.<\/p>\n<p>S\u00f3 assim poder\u00e1 iniciar a viagem.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-10913\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"button\" aria-controls=\"elementor-tab-content-10913\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Tenho de ter a App vis\u00edvel durante a viagem?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-10913\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"region\" aria-labelledby=\"elementor-tab-title-10913\"><p>N\u00e3o. Tem de ter a aplica\u00e7\u00e3o em funcionamento, mas n\u00e3o \u00e9 obrigat\u00f3rio estar vis\u00edvel durante a viagem. Pode utilizar outras aplica\u00e7\u00f5es ou suspender o ecr\u00e3.<\/p>\n<p>Para um correto funcionamento da App durante a viagem, \u00e9 necess\u00e1ria a sua exclus\u00e3o de quaisquer processos de otimiza\u00e7\u00e3o de bateria aplicados pelo <em>software<\/em> do <em>smartphone<\/em>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-10914\" class=\"elementor-tab-title\" data-tab=\"14\" role=\"button\" aria-controls=\"elementor-tab-content-10914\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Posso instalar a App e aceder \u00e0 minha conta em mais do que um telem\u00f3vel?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-10914\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"14\" role=\"region\" aria-labelledby=\"elementor-tab-title-10914\"><p>N\u00e3o, cada conta \u00e9 pessoal e intransmiss\u00edvel e est\u00e1 associada a um <em>smartphone<\/em> concreto.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-10915\" class=\"elementor-tab-title\" data-tab=\"15\" role=\"button\" aria-controls=\"elementor-tab-content-10915\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Se j\u00e1 tiver comprado uma assinatura mensal posso utilizar a App?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-10915\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"15\" role=\"region\" aria-labelledby=\"elementor-tab-title-10915\"><p>Sim, mas o valor da assinatura carregada no cart\u00e3o Andante n\u00e3o ser\u00e1 devolvido nem transferido para a App <strong>Anda<\/strong>. O valor a pagar pelas viagens efetuadas com a aplica\u00e7\u00e3o \u00e9 calculado unicamente em fun\u00e7\u00e3o das viagens registadas na aplica\u00e7\u00e3o sem ter em conta a assinatura mensal anteriormente adquirida (carregada num suporte PVC).<\/p>\n<p>Recomenda-se, portanto, que os clientes de assinatura iniciem a utiliza\u00e7\u00e3o da App no in\u00edcio do m\u00eas.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-10916\" class=\"elementor-tab-title\" data-tab=\"16\" role=\"button\" aria-controls=\"elementor-tab-content-10916\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Posso utilizar a assinatura mensal normal carregada num cart\u00e3o Andante e a App de forma alternada?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-10916\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"16\" role=\"region\" aria-labelledby=\"elementor-tab-title-10916\"><p>N\u00e3o, pois o cliente pode arriscar pagar a mesma viagem utilizando suportes diferentes.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-10917\" class=\"elementor-tab-title\" data-tab=\"17\" role=\"button\" aria-controls=\"elementor-tab-content-10917\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Em que linhas e operadores de transporte posso utilizar a App Anda?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-10917\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"17\" role=\"region\" aria-labelledby=\"elementor-tab-title-10917\"><p>Poder\u00e1 utilizar a aplica\u00e7\u00e3o em todas as linhas e operadores que integram o Sistema Intermodal Andante (SIA): Metro do Porto, STCP, CP Porto, Mar\u00e9, Espirito Santo, Maia Transportes, Valpi, ETG, MGC e Nogueira da Costa.<\/p>\n<p><strong>EXCETO<\/strong> &#8211; Auto-via\u00e7\u00e3o Pacence, Auto-via\u00e7\u00e3o Landim, Caima, UTC, Albano, Esteves &amp; Martins, Transdev Douro, Transdev Norte, Rodonorte e Transportes Alternativos.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-10918\" class=\"elementor-tab-title\" data-tab=\"18\" role=\"button\" aria-controls=\"elementor-tab-content-10918\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">E se parte da minha viagem for efetuada numa linha que n\u00e3o faz parte do SIA?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-10918\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"18\" role=\"region\" aria-labelledby=\"elementor-tab-title-10918\"><p>A App s\u00f3 \u00e9 v\u00e1lida na rede intermodal Andante. Para efetuar qualquer viagem, ou parte dela, fora da rede do SIA ser\u00e1 necess\u00e1rio adquirir um bilhete pr\u00f3prio.<\/p>\n<p>De recordar que \u00e9 sempre necess\u00e1rio validar com o telem\u00f3vel no validador antes de iniciar uma viagem no tro\u00e7o pertencente ao SIA.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-10919\" class=\"elementor-tab-title\" data-tab=\"19\" role=\"button\" aria-controls=\"elementor-tab-content-10919\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Como proceder se a App Anda for identificada com consumo excessivo de bateria?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-10919\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"19\" role=\"region\" aria-labelledby=\"elementor-tab-title-10919\"><p>Se App for identificada com consumo excessivo de bateria n\u00e3o termine a App (se estiver em viagem) e verifique se executou as recomenda\u00e7\u00f5es de como configurar o seu dispositivo.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-10920\" class=\"elementor-tab-title\" data-tab=\"20\" role=\"button\" aria-controls=\"elementor-tab-content-10920\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Posso executar aplica\u00e7\u00f5es de limpeza de dados do telem\u00f3vel, quando em viagem?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-10920\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"20\" role=\"region\" aria-labelledby=\"elementor-tab-title-10920\"><p>N\u00e3o, estas aplica\u00e7\u00f5es podem provocar o t\u00e9rmino antecipado da viagem, ficando numa situa\u00e7\u00e3o de fraude.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2607822752\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2607822752\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-dc65ede e-con-full e-flex e-con e-parent\" data-id=\"dc65ede\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a2f260e faqs_borders elementor-widget elementor-widget-accordion\" data-id=\"a2f260e\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1701\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1701\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Como posso ter acesso a um perfil social atrav\u00e9s da App?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1701\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1701\"><div class=\"card card-ipo\">\n<div id=\"entry_0_ulex_\" class=\"collapse show\" aria-labelledby=\"head_0_ulex_\" data-parent=\"#ulex__accordion\">\n<div class=\"card-body card-body-tip\">\n<p>Dirija-se a uma loja Andante para efetuar o pedido. O cart\u00e3o PVC deixar\u00e1 de estar associado ao perfil social ficando associado \u00e0 App. O c\u00e1lculo do custo das viagens ser\u00e1 efetuado considerando o desconto do perfil social, sempre que seja favor\u00e1vel ao cliente.<\/p>\n<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2607822753\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2607822753\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-2058be5 e-con-full e-flex e-con e-parent\" data-id=\"2058be5\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-253d996 faqs_borders elementor-widget elementor-widget-accordion\" data-id=\"253d996\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3901\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-3901\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Como \u00e9 calculado o valor a pagar pelas minhas viagens?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3901\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-3901\"><p>O tarif\u00e1rio a aplicar \u00e0s viagens feitas com recurso \u00e0 App Anda \u00e9 exatamente igual ao tarif\u00e1rio em vigor na bilh\u00e9tica tradicional.<\/p>\n<p>A diferen\u00e7a \u00e9 que, neste caso, o sistema otimiza o valor a pagar no final do m\u00eas em fun\u00e7\u00e3o das viagens realizadas, que s\u00e3o agrupadas de acordo com a combina\u00e7\u00e3o de t\u00edtulos de transporte mais favor\u00e1vel e econ\u00f3mica.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3902\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-3902\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Que m\u00e9todo de pagamento posso usar?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3902\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-3902\"><p>Pode pagar atrav\u00e9s de:<\/p>\n<p style=\"padding-left: 40px;\"><strong>1.<\/strong> Pagamentos de baixo valor, associando um cart\u00e3o Multibanco numa ATM da rede MB.<br \/><strong>2.<\/strong> Cart\u00e3o banc\u00e1rio de d\u00e9bito ou cr\u00e9dito (Visa, Visa Electron, Visa Pay, Master Card, Master Card Electronic, Maestro, Discover Network, Diners Club Inernational, JCB, Union Pay, MB, entre outros.<\/p>\n<p>Estas op\u00e7\u00f5es s\u00e3o definidas no momento do registo ou na \u00e1rea pessoal.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3903\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-3903\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Como associo o cart\u00e3o Multibanco \u00e0 minha conta Anda?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3903\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-3903\"><p>No momento do registo, selecione a op\u00e7\u00e3o pagamentos de baixo valor e ser-lhe-\u00e1 apresentada uma refer\u00eancia. Dirija-se a uma ATM da rede MB, insira o cart\u00e3o e selecione:<\/p>\n<p style=\"padding-left: 40px;\"><strong>1.<\/strong>&nbsp;Pagamentos e outros servi\u00e7os<br \/><strong>2.<\/strong>&nbsp;Transportes<br \/><strong>3.&nbsp;<\/strong>App <strong>Anda<\/strong><\/p>\n<p>Por fim, insira a refer\u00eancia fornecida pela aplica\u00e7\u00e3o e confirme os dados.<br \/>A associa\u00e7\u00e3o do cart\u00e3o Multibanco \u00e0 conta Anda poder\u00e1 demorar at\u00e9 24h.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3904\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-3904\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Quando s\u00e3o debitados os pagamentos de baixo valor por Multibanco?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3904\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-3904\"><div class=\"card card-ipo\">\n<div id=\"entry_3_ffqs_\" class=\"collapse show\" aria-labelledby=\"head_3_ffqs_\" data-parent=\"#ffqs__accordion\">\n<div class=\"card-body card-body-tip\">\n<p>O d\u00e9bito dos valores relativos \u00e0 utiliza\u00e7\u00e3o do Anda ser\u00e1 feito na conta Multibanco duas vezes por m\u00eas, at\u00e9 aos dias 2 e 16. A utiliza\u00e7\u00e3o do Anda poder\u00e1 ficar impossibilitada a partir do momento em que n\u00e3o seja efetuada a cobran\u00e7a com sucesso.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3905\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-3905\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Qual o descritivo da opera\u00e7\u00e3o de pagamentos de baixo valor<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3905\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-3905\"><p>O d\u00e9bito dos valores relativos \u00e0 utiliza\u00e7\u00e3o do Anda ser\u00e1 feito na conta Multibanco assumindo uma das seguintes descri\u00e7\u00f5es:<\/p>\n<ul>\n<li>05 \u201cTransa\u00e7\u00f5es Baixo Valor \u2013 Transportes Urbanos\u201d<\/li>\n<li>10 \u201cPagamento de viagem <strong>Anda<\/strong>\u201d<\/li>\n<li>10 \u201cPagamento <strong>Anda<\/strong>\u201d<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3906\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-3906\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Se h\u00e1 dois d\u00e9bitos por m\u00eas no caso de pagamento por cart\u00e3o Multibanco, ent\u00e3o a otimiza\u00e7\u00e3o tarif\u00e1ria n\u00e3o abrange um m\u00eas completo?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3906\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-3906\"><p>Sim. O pagamento \u00e9 realizado em dois momentos do m\u00eas mas a otimiza\u00e7\u00e3o \u00e9 sempre realizada no intervalo de um m\u00eas.<\/p>\n<p>No primeiro pagamento do m\u00eas efetua-se a regulariza\u00e7\u00e3o dos valores do m\u00eas anterior.<\/p>\n<p>No segundo pagamento s\u00e3o inclu\u00eddas as viagens do m\u00eas atual.<\/p>\n<p>Na fatura mensal \u00e9 inclu\u00edda a lista de movimentos realizados na conta do cliente, para regularizar as viagens do m\u00eas a que diz respeito a fatura.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3907\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-3907\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Posso associar o meu cart\u00e3o Multibanco a mais que uma conta (utilizador) Anda?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3907\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-3907\"><p>Sim. Basta inserir a refer\u00eancia fornecida pela aplica\u00e7\u00e3o, conforme descrito na Pergunta Frequente \u201c25. Como associo o cart\u00e3o Multibanco \u00e0 minha conta <strong>Anda<\/strong>?\u201d.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3908\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-3908\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Como associo o cart\u00e3o banc\u00e1rio \u00e0 minha conta Anda?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3908\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-3908\"><p>No momento do registo selecione a op\u00e7\u00e3o cart\u00e3o d\u00e9bito\/cr\u00e9dito e introduza os dados que lhe s\u00e3o solicitados.<\/p>\n<p>Estes dados n\u00e3o ser\u00e3o guardados pela App <strong>Anda<\/strong>.<\/p>\n<p>Para valida\u00e7\u00e3o da possibilidade de utiliza\u00e7\u00e3o do cart\u00e3o, s\u00e3o realizadas duas opera\u00e7\u00f5es, uma cativa\u00e7\u00e3o de 0,10\u20ac e a descativa\u00e7\u00e3o deste valor. Estes movimentos permitem validar que as opera\u00e7\u00f5es necess\u00e1rias s\u00e3o suportadas pelo cart\u00e3o introduzido.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3909\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-3909\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Quando s\u00e3o debitados os pagamentos por cart\u00e3o banc\u00e1rio?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3909\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-3909\"><p>No final de cada semana ser\u00e1 cativado do <em>plafond <\/em>de cr\u00e9dito do cart\u00e3o o valor otimizado das desloca\u00e7\u00f5es efetuadas at\u00e9 essa data. Destas cativa\u00e7\u00f5es semanais \u2013 realizadas aos dias 7, 14, 21 e 27 de cada m\u00eas \u2013 n\u00e3o resulta nenhum d\u00e9bito na conta banc\u00e1ria do cliente.<\/p>\n<p>O custo total das desloca\u00e7\u00f5es efetuadas ser\u00e1 debitado no in\u00edcio do m\u00eas seguinte \u00e0 utiliza\u00e7\u00e3o, entre os dias 3 e 5.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-39010\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-39010\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Posso alterar o meio de pagamento?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-39010\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-39010\"><p>Sim. Se pretender mudar de MB para cart\u00e3o de cr\u00e9dito \/ d\u00e9bito a ativa\u00e7\u00e3o \u00e9 imediata e pode continuar a viajar. Se a altera\u00e7\u00e3o for de cart\u00e3o de cr\u00e9dito \/ d\u00e9bito para MB, envolvendo a associa\u00e7\u00e3o da refer\u00eancia gerada por interm\u00e9dio de uma caixa ATM, a ativa\u00e7\u00e3o demora aproximadamente 24h, per\u00edodo durante o qual n\u00e3o poder\u00e1 viajar.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-39011\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-39011\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Como posso obter a fatura relativamente ao valor pago?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-39011\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-39011\"><p>No final do m\u00eas ser\u00e1 emitida uma fatura, a enviar para o endere\u00e7o de email indicado no registo na App. A fatura indicar\u00e1 os t\u00edtulos de transporte cobrados e as viagens que lhe est\u00e3o associadas. Tamb\u00e9m poder\u00e1 aceder \u00e0s suas faturas na App a partir da \u00e1rea de tarifas (\u20ac).<\/p>\n<p>Os dados de fatura\u00e7\u00e3o (Nome, NIF, morada) ser\u00e3o os que constam no perfil do cliente podendo ser atualizados a qualquer momento na pr\u00f3pria App <strong>Anda<\/strong>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-39012\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-39012\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">A que correspondem os 0,10\u20ac adicionais que aparecem na fatura?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-39012\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-39012\"><p>A valida\u00e7\u00e3o do embarque (in\u00edcio de etapa ou viagem) \u00e9 suportada pela emula\u00e7\u00e3o de um cart\u00e3o Andante, de acordo com a especifica\u00e7\u00e3o da Norma Calypso HCE (Host Card Emulation). Esta componente \u00e9 fundamental para assegurar os necess\u00e1rios mecanismos de seguran\u00e7a e preven\u00e7\u00e3o\/dete\u00e7\u00e3o de fraude da solu\u00e7\u00e3o desmaterializada <strong>Anda<\/strong>. Assim, nos meses em que a App \u00e9 utilizada ser\u00e3o cobrados 0,10\u20ac relativos \u00e0 emula\u00e7\u00e3o do cart\u00e3o Andante Virtual.<\/p>\n<p>Note-se que esta solu\u00e7\u00e3o compara bem e \u00e9 at\u00e9 vantajosa em rela\u00e7\u00e3o \u00e0 utiliza\u00e7\u00e3o do cart\u00e3o em PVC (cuja validade \u00e9 de 60 meses, ou seja, 5 anos) com um custo atual de 6\u20ac, pr\u00e9-pago, independente de ser ou n\u00e3o utilizado.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2607822754\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2607822754\" data-tab-index=\"4\" style=\"--n-tabs-title-order: 4;\" class=\" elementor-element elementor-element-6bf32e9 e-con-full e-flex e-con e-parent\" data-id=\"6bf32e9\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4cb72e7 faqs_borders elementor-widget elementor-widget-accordion\" data-id=\"4cb72e7\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8041\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-8041\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">N\u00e3o consigo validar, o que fa\u00e7o?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8041\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-8041\"><p>Antes de validar verifique que tem ligados: NFC, <em>Bluetooth<\/em>, internet e localiza\u00e7\u00e3o e que executou as recomenda\u00e7\u00f5es de como configurar o seu dispositivo.<\/p>\n<p>Tente validar novamente at\u00e9 obter uma valida\u00e7\u00e3o correta. Se tiver dificuldade repita o processo num validador pr\u00f3ximo.<\/p>\n<p>Se n\u00e3o conseguir contacte a linhandante atrav\u00e9s do n\u00famero 226 158 151 ou e-mail <a href=\"mailto:anda@linhandante.com\">anda@linhandante.com<\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8042\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-8042\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">N\u00e3o consigo validar, aparece mensagem \u201cCart\u00e3o desconhecido\u201d, \u201cErro de Leitura\u201d, \u201cErro de Escrita\u201d e \u201cT\u00edtulo Inv\u00e1lido\u201d, o que fa\u00e7o?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8042\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-8042\"><p>Verifique se executou as recomenda\u00e7\u00f5es de como configurar o seu dispositivo e se o seu comportamento para valida\u00e7\u00e3o \u2013 apresenta\u00e7\u00e3o, de forma est\u00e1vel, da antena NFC ao validador \u2013 est\u00e1 a ser o correto.<\/p>\n<p>Tente validar novamente at\u00e9 obter uma valida\u00e7\u00e3o correta. Se tiver dificuldade repita o processo num validador pr\u00f3ximo.<\/p>\n<p>Se n\u00e3o conseguir contacte a linhandante atrav\u00e9s do n\u00famero 226 158 151 ou e-mail <a href=\"mailto:anda@linhandante.com\">anda@linhandante.com<\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8043\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-8043\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">N\u00e3o consigo validar, aparece mensagem \u201cCart\u00e3o Inv\u00e1lido\u201d, o que fa\u00e7o?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8043\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-8043\"><p>Verifique se o cart\u00e3o banc\u00e1rio associado est\u00e1 ativo e v\u00e1lido. Se n\u00e3o estiver, ter\u00e1 de associar um novo cart\u00e3o.<\/p>\n<p>Se n\u00e3o conseguir contacte a linhandante atrav\u00e9s do n\u00famero 226 158 151 ou e-mail <a href=\"mailto:anda@linhandante.com\">anda@linhandante.com<\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8044\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-8044\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">N\u00e3o consigo validar, aparece mensagem \u201cCart\u00e3o Expirado\u201d, o que fa\u00e7o?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8044\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-8044\"><p>Verifique se tem liga\u00e7\u00e3o \u00e0 internet. Se n\u00e3o for o caso aguarde alguns minutos e volte a tentar.<\/p>\n<p>Se n\u00e3o fez uso da App <strong>Anda <\/strong>por um per\u00edodo alargado de tempo, poder\u00e1 reinstalar a mesma atrav\u00e9s da Google Play Store e efetuar todas as configura\u00e7\u00f5es solicitadas ap\u00f3s o <em>login<\/em>. No final, tente validar novamente.<\/p>\n<p>Se o erro persistir contacte a linhandante atrav\u00e9s do n\u00famero 226 158 151 ou e-mail <a href=\"mailto:anda@linhandante.com\">anda@linhandante.com<\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8045\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-8045\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">O que acontece se ficar sem bateria no telem\u00f3vel?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8045\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-8045\"><p>O cliente deve assegurar que tem bateria suficiente no telem\u00f3vel para efetuar a viagem.<\/p>\n<p>Caso contr\u00e1rio, dever\u00e1 comprar um t\u00edtulo de transporte f\u00edsico para viajar.<\/p>\n<p>Se ficar sem bateria durante a viagem, considera-se que est\u00e1 a viajar ilegalmente (uma vez que n\u00e3o tem um t\u00edtulo v\u00e1lido) estando sujeito \u00e0 respetiva coima.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8046\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-8046\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">O que acontece se a App n\u00e3o detetar algumas paragens\/esta\u00e7\u00f5es durante a viagem?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8046\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-8046\"><div class=\"card card-ipo\">\n<div id=\"entry_5_vrty_\" class=\"collapse show\" aria-labelledby=\"head_5_vrty_\" data-parent=\"#vrty__accordion\">\n<div class=\"card-body card-body-tip\">\n<p>Se n\u00e3o for a paragem de in\u00edcio ou de fim da viagem, n\u00e3o existe qualquer problema. O importante para o c\u00e1lculo do valor a pagar pela viagem s\u00e3o as paragens\/esta\u00e7\u00f5es de entrada e de sa\u00edda.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8047\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-8047\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">A paragem\/esta\u00e7\u00e3o de sa\u00edda ficou mal registada, o que devo fazer?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8047\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-8047\"><div class=\"card card-ipo\">\n<div id=\"entry_6_vrty_\" class=\"collapse show\" aria-labelledby=\"head_6_vrty_\" data-parent=\"#vrty__accordion\">\n<div class=\"card-body card-body-tip\">\n<p>Se a esta\u00e7\u00e3o de sa\u00edda n\u00e3o ficar devidamente registada contacte a linhandante atrav\u00e9s do n\u00famero 226 158 151 ou e-mail <a href=\"mailto:anda@linhandante.com\">anda@linhandante.com<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8048\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-8048\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">O meu hist\u00f3rico de viagens n\u00e3o est\u00e1 correto, o que devo fazer?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8048\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-8048\"><div class=\"card card-ipo\">\n<div id=\"entry_7_vrty_\" class=\"collapse show\" aria-labelledby=\"head_7_vrty_\" data-parent=\"#vrty__accordion\">\n<div class=\"card-body card-body-tip\">\n<p>Se o hist\u00f3rico das viagens lhe parecer incorreto dever\u00e1 enviar um e-mail para <a href=\"mailto:anda@linhandante.com\">anda@linhandante.com<\/a> com o erro detetado.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8049\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-8049\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">O c\u00e1lculo das viagens parece-me incorreto, o que devo fazer?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8049\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-8049\"><div class=\"card card-ipo\">\n<div id=\"entry_8_vrty_\" class=\"collapse show\" aria-labelledby=\"head_8_vrty_\" data-parent=\"#vrty__accordion\">\n<div class=\"card-body card-body-tip\">\n<p>Se o c\u00e1lculo das viagens lhe parecer incorreto dever\u00e1 enviar um e-mail para <a href=\"mailto:anda@linhandante.com\">anda@linhandante.com<\/a> com o erro detetado.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-80410\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-80410\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Desliguei inadvertidamente o Bluetooth, o que devo fazer?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-80410\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-80410\"><div class=\"card card-ipo\">\n<div id=\"entry_9_vrty_\" class=\"collapse show\" aria-labelledby=\"head_9_vrty_\" data-parent=\"#vrty__accordion\">\n<div class=\"card-body card-body-tip\">\n<p>A App ir\u00e1 mostrar uma mensagem a pedir que ligue novamente o <em>Bluetooth<\/em>. Se n\u00e3o o fizer de imediato, a App ir\u00e1 terminar a viagem, pelo que dever\u00e1 validar novamente.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-80411\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-80411\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">A viagem na App terminou e eu ainda estou a viajar, o que devo fazer?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-80411\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-80411\"><div class=\"card card-ipo\">\n<div id=\"entry_10_vrty_\" class=\"collapse show\" aria-labelledby=\"head_10_vrty_\" data-parent=\"#vrty__accordion\">\n<div class=\"card-body card-body-tip\">\n<p>Dever\u00e1 validar novamente.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-80412\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-80412\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">J\u00e1 sa\u00ed do ve\u00edculo e a App ainda n\u00e3o terminou a viagem, o que devo fazer?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-80412\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-80412\"><div class=\"card card-ipo\">\n<div id=\"entry_11_vrty_\" class=\"collapse show\" aria-labelledby=\"head_11_vrty_\" data-parent=\"#vrty__accordion\">\n<div class=\"card-body card-body-tip\">\n<p>Numa situa\u00e7\u00e3o normal n\u00e3o dever\u00e1 ter nenhuma interven\u00e7\u00e3o, pois a App poder\u00e1 demorar at\u00e9 60 minutos a terminar a viagem depois de sair do ve\u00edculo.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-80413\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"button\" aria-controls=\"elementor-tab-content-80413\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Como \u00e9 realizada a fiscaliza\u00e7\u00e3o? Como proceder quando aparece fiscaliza\u00e7\u00e3o?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-80413\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"region\" aria-labelledby=\"elementor-tab-title-80413\"><p>A fiscaliza\u00e7\u00e3o da App <strong>Anda <\/strong>pode ser efetuada por dois processos complementares:<\/p>\n<p style=\"padding-left: 40px;\"><strong>i)<\/strong> apresenta\u00e7\u00e3o ao fiscal\/revisor do ecr\u00e3 de fiscaliza\u00e7\u00e3o, no qual \u00e9 indicado o local, hora e linha de in\u00edcio da viagem, dispondo tamb\u00e9m de um rel\u00f3gio com apresenta\u00e7\u00e3o din\u00e2mica dos segundos para evitar a possibilidade de difus\u00e3o de uma imagem est\u00e1tica<\/p>\n<p><strong>ii)<\/strong> pela intera\u00e7\u00e3o do <em>smartphone <\/em>com o equipamento de fiscaliza\u00e7\u00e3o, o qual reconhece o telem\u00f3vel como um t\u00edtulo de viagem regular se o cliente tiver efetuado previamente a valida\u00e7\u00e3o no in\u00edcio da viagem.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-80414\" class=\"elementor-tab-title\" data-tab=\"14\" role=\"button\" aria-controls=\"elementor-tab-content-80414\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">O que fazer quando aparece a fiscaliza\u00e7\u00e3o?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-80414\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"14\" role=\"region\" aria-labelledby=\"elementor-tab-title-80414\"><div class=\"card card-ipo\">\n<div id=\"entry_13_vrty_\" class=\"collapse show\" aria-labelledby=\"head_13_vrty_\" data-parent=\"#vrty__accordion\">\n<div class=\"card-body card-body-tip\">\n<p>Dever\u00e1 selecionar a op\u00e7\u00e3o de fiscaliza\u00e7\u00e3o da App <strong>Anda<\/strong>, que apenas est\u00e1 dispon\u00edvel quando a aplica\u00e7\u00e3o est\u00e1 em modo de viagem, e mostrar ao fiscal a informa\u00e7\u00e3o que aparece no ecr\u00e3. Em seguida, dever\u00e1 aproximar o seu telem\u00f3vel do equipamento do fiscal.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-80415\" class=\"elementor-tab-title\" data-tab=\"15\" role=\"button\" aria-controls=\"elementor-tab-content-80415\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Posso fazer uma valida\u00e7\u00e3o noutro operador ou linha sem que a primeira viagem tenha terminado?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-80415\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"15\" role=\"region\" aria-labelledby=\"elementor-tab-title-80415\"><div class=\"\">\n<div class=\" mb-lg-3 ml-lg-0 mr-lg-0 mt-lg-0 pb-lg-0 pl-lg-0 pr-lg-0 pt-lg-0 mb-sm-3 pr-3 pl-3 mb-md-3\">\n<div id=\"fragment-6902-vidz\">\n<div class=\"component-tabs\">\n<div class=\"row\">\n<div class=\"col-12 col-md-9\">\n<div class=\"tab-panel\">\n<div id=\"vidz-tabPanel4\" class=\"tab-panel-item tab-panel-item-secondary\" tabindex=\"0\" role=\"tabpanel\" aria-labelledby=\"vidz-tab4\" data-fragment-namespace=\"vidz\">\n<div>\n<div class=\"\">\n<div class=\" mb-lg-0 ml-lg-0 mr-lg-0 mt-lg-0 pb-lg-0 pl-lg-0 pr-lg-0 pt-lg-0\">\n<div id=\"fragment-0-xecw\">\n<div id=\"p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_xecw_\" class=\"portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-decorate portlet-journal-content \">\n<section id=\"portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_xecw\" class=\"portlet\">\n<div class=\"portlet-content\">\n<div class=\" portlet-content-container\">\n<div class=\"portlet-body\">\n<div class=\"\" data-fragments-editor-item-id=\"20132-124748\" data-fragments-editor-item-type=\"fragments-editor-mapped-item\">\n<div class=\"journal-content-article \" data-analytics-asset-id=\"124746\" data-analytics-asset-title=\"Faqs ANDA - durante viagem\" data-analytics-asset-type=\"web-content\">\n<div class=\"container\">\n<div id=\"vrty__accordion\">\n<div class=\"card card-ipo\">\n<div id=\"entry_14_vrty_\" class=\"collapse show\" aria-labelledby=\"head_14_vrty_\" data-parent=\"#vrty__accordion\">\n<div class=\"card-body card-body-tip\">\n<p>Para realizar um transbordo n\u00e3o necessita de esperar que a viagem atual termine. Se validar com uma viagem a decorrer a App termina automaticamente a viagem em curso e inicia uma nova.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2607822755\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2607822755\" data-tab-index=\"5\" style=\"--n-tabs-title-order: 5;\" class=\" elementor-element elementor-element-91bc308 e-con-full e-flex e-con e-parent\" data-id=\"91bc308\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-729687f faqs_borders elementor-widget elementor-widget-accordion\" data-id=\"729687f\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1201\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1201\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Como configurar o seu dispositivo para utilizar a App Anda?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1201\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1201\"><div class=\"card card-ipo\">\n<div id=\"entry_0_yptq_\" class=\"collapse show\" aria-labelledby=\"head_0_yptq_\" data-parent=\"#yptq__accordion\">\n<div class=\"card-body card-body-tip\">\n<p>Consulte o Tutorial (v\u00eddeo) ou o folheto dispon\u00edvel em toda a rede de vendas.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1202\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1202\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Devo permitir que a App se mantenha em execu\u00e7\u00e3o ap\u00f3s desligar o ecr\u00e3?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1202\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1202\"><div class=\"card card-ipo\">\n<div id=\"entry_1_yptq_\" class=\"collapse show\" aria-labelledby=\"head_1_yptq_\" data-parent=\"#yptq__accordion\">\n<div class=\"card-body card-body-tip\">\n<p>Algumas vers\u00f5es do sistema operativo limitam o funcionamento de aplica\u00e7\u00e3o ap\u00f3s desligar o ecr\u00e3. Se for o caso \u00e0 App <strong>Anda <\/strong>deve ser dada permiss\u00e3o de continuar em execu\u00e7\u00e3o.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1203\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1203\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Que tipo de telem\u00f3vel \u00e9 compat\u00edvel com a App Anda?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1203\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1203\"><p>A App <strong>Anda <\/strong>\u00e9 compat\u00edvel com telem\u00f3veis Android, vers\u00e3o igual ou superior a 5.0, equipados com tecnologia NFC e <em>Bluetooth<\/em>.<\/p>\n<p>Os equipamentos Google Pixel modelos superiores \u00e0 vers\u00e3o 4A j\u00e1 permitem o funcionamento da App Anda sem qualquer restri\u00e7\u00e3o.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1204\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1204\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">O que \u00e9 NFC?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1204\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1204\"><p>NFC (<em>Near Field Communication<\/em>) \u00e9 uma tecnologia sem fios de curta dist\u00e2ncia (aproximadamente 4cm) que permite transferir informa\u00e7\u00e3o entre dois dispositivos equipados com NFC, neste caso entre o telem\u00f3vel e o validador. Quando o cliente aproxima o telem\u00f3vel do validador, estes comunicam via NFC e a valida\u00e7\u00e3o de in\u00edcio de viagem \u00e9 efetuada.<\/p>\n<p>Em alguns dispositivos \u00e9 poss\u00edvel selecionar o m\u00e9todo de processamento associado a esta tecnologia, para que a aplica\u00e7\u00e3o Anda funcione corretamente. Sempre que for poss\u00edvel selecionar o m\u00e9todo de processamento dever\u00e1 ser escolhido o m\u00e9todo associado ao Sistema Operativo Android.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1205\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1205\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">O NFC tem de estar ligado durante toda a viagem?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1205\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1205\"><p>N\u00e3o. Apenas \u00e9 necess\u00e1rio ligar antes de efetuar a valida\u00e7\u00e3o de entrada. Durante a viagem poder\u00e1 desligar o NFC.<\/p>\n<p>Desaconselha-se, por\u00e9m, este comportamento, tendo presente a probabilidade de se esquecer de voltar a ligar o NFC antes de efetuar a valida\u00e7\u00e3o seguinte.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1206\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1206\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">O que \u00e9 Bluetooth?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1206\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1206\"><p><em>Bluetooth<\/em> \u00e9 uma tecnologia sem fios que permite a comunica\u00e7\u00e3o entre dispositivos equipados com esta tecnologia atrav\u00e9s de ondas de r\u00e1dio, e tem um alcance aproximado de 70m. Foram instalados em alguns validadores nas esta\u00e7\u00f5es e dentro dos autocarros dispositivos <em>Bluetooth<\/em> (beacons) que transmitem informa\u00e7\u00e3o sobre as esta\u00e7\u00f5es\/paragens. Esta informa\u00e7\u00e3o \u00e9 captada pelo telem\u00f3vel atrav\u00e9s de <em>Bluetooth<\/em> permitindo \u00e0 aplica\u00e7\u00e3o identificar a esta\u00e7\u00e3o\/paragem na qual o cliente se encontra. \u00c9 atrav\u00e9s desta tecnologia que \u00e9 poss\u00edvel identificar o conjunto de esta\u00e7\u00f5es\/paragens percorridas durante a viagem, desde o seu in\u00edcio at\u00e9 ao seu t\u00e9rmino.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1207\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1207\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">O Bluetooth tem de estar ligado durante toda a viagem?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1207\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1207\"><div class=\"card card-ipo\">\n<div id=\"entry_6_yptq_\" class=\"collapse show\" aria-labelledby=\"head_6_yptq_\" data-parent=\"#yptq__accordion\">\n<div class=\"card-body card-body-tip\">\n<p>Sim. O <em>Bluetooth<\/em> tem de estar ligado antes, durante e at\u00e9 o fim da viagem.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1208\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1208\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">A localiza\u00e7\u00e3o tem de estar ligada durante toda a viagem?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1208\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1208\"><p>Sim. A localiza\u00e7\u00e3o tem de estar ligada antes, durante e at\u00e9 o fim da viagem. para que seja poss\u00edvel a dete\u00e7\u00e3o dos <em>beacons<\/em>.<\/p>\n<p>Importa ressalvar que, em alguns equipamentos, poder\u00e1 ser necess\u00e1rio o uso dos servi\u00e7os de localiza\u00e7\u00e3o de alta precis\u00e3o, de modo a permitir o correto registo do percurso.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1209\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-1209\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">\u00c9 necess\u00e1rio ter os dados m\u00f3veis ligados durante toda a viagem?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1209\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-1209\"><p>Embora o cliente apenas tenha de assegurar liga\u00e7\u00e3o \u00e0 internet (dados m\u00f3veis ou <em>Wi-Fi<\/em>) no momento da valida\u00e7\u00e3o de entrada, para que o sistema receba o registo da entrada, aconselha-se que esta liga\u00e7\u00e3o seja mantida durante todo o percurso.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12010\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-12010\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Posso trocar de telem\u00f3vel e continuar a utilizar a App?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-12010\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-12010\"><p>Sim, mas ter\u00e1 que manter o mesmo n\u00famero de telem\u00f3vel e descarregar a App para o novo equipamento.<\/p>\n<p>Deixa de ser poss\u00edvel fazer login no telem\u00f3vel anterior. Se pretender voltar ao telem\u00f3vel antigo dever\u00e1 enviar um email para <a href=\"mailto:anda@linhandante.com\">anda@linhandante.com<\/a> com a fundamenta\u00e7\u00e3o do pedido.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12011\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-12011\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Posso trocar de n\u00famero telem\u00f3vel?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-12011\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-12011\"><p>Se pretender mudar de n\u00famero de telem\u00f3vel dever\u00e1 enviar um e-mail para <a href=\"mailto:anda@linhandante.com\">anda@linhandante.com<\/a> com a fundamenta\u00e7\u00e3o do pedido.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12012\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-12012\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Posso trocar de e-mail?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-12012\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-12012\"><p>Sim. Poder\u00e1 alterar o e-mail no perfil do utilizador e confirmar o registo atrav\u00e9s do acesso ao link enviado para o novo e-mail fornecido.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12013\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"button\" aria-controls=\"elementor-tab-content-12013\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">A App gasta muitos dados m\u00f3veis?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-12013\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"region\" aria-labelledby=\"elementor-tab-title-12013\"><div class=\"card card-ipo\">\n<div id=\"entry_12_yptq_\" class=\"collapse show\" aria-labelledby=\"head_12_yptq_\" data-parent=\"#yptq__accordion\">\n<div class=\"card-body card-body-tip\">\n<p>N\u00e3o. Tipicamente tem um consumo de dados m\u00f3veis entre 2 a 10MB\/m\u00eas.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12014\" class=\"elementor-tab-title\" data-tab=\"14\" role=\"button\" aria-controls=\"elementor-tab-content-12014\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">A App gasta muita bateria?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-12014\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"14\" role=\"region\" aria-labelledby=\"elementor-tab-title-12014\"><div class=\"card card-ipo\">\n<div id=\"entry_13_yptq_\" class=\"collapse show\" aria-labelledby=\"head_13_yptq_\" data-parent=\"#yptq__accordion\">\n<div class=\"card-body card-body-tip\">\n<p>N\u00e3o. Estimamos que gaste cerca de 1% de bateria por hora.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12015\" class=\"elementor-tab-title\" data-tab=\"15\" role=\"button\" aria-controls=\"elementor-tab-content-12015\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Quais s\u00e3o as marcas e modelos de telem\u00f3vel j\u00e1 testados?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-12015\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"15\" role=\"region\" aria-labelledby=\"elementor-tab-title-12015\"><ul>\n<li>\n<p>Xiaomi \u2013 altera\u00e7\u00e3o das defini\u00e7\u00f5es de NFC para HCE Wallet;<\/p>\n<\/li>\n<li>\n<p>Huawei, OnePlus \u2013 caracter\u00edsticas para a otimiza\u00e7\u00e3o de bateria;<\/p>\n<\/li>\n<li>\n<p>Configura\u00e7\u00e3o geral para Android \u2013 localiza\u00e7\u00e3o em alta precis\u00e3o;<\/p>\n<\/li>\n<li>\n<p>Configura\u00e7\u00e3o espec\u00edfica do Android 10 \u2013 localiza\u00e7\u00e3o sempre ativa.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12016\" class=\"elementor-tab-title\" data-tab=\"16\" role=\"button\" aria-controls=\"elementor-tab-content-12016\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">A App vai ser disponibilizada para IOS?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-12016\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"16\" role=\"region\" aria-labelledby=\"elementor-tab-title-12016\"><p>At\u00e9 ao momento, a Apple tem a tecnologia NFC (essencial para o funcionamento do Anda) reservada para a implementa\u00e7\u00e3o do seu pr\u00f3prio sistema de pagamento, Apple Pay.<\/p>\n<p>Tecnologia NFC totalmente de utiliza\u00e7\u00e3o aberta, como \u00e9 o caso dos Androids, ainda n\u00e3o foi disponibilizada pela Apple, embora tenha j\u00e1 indiciado de que o poder\u00e1 vir a fazer.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ff99e3 elementor-widget elementor-widget-global elementor-global-1551 elementor-widget-html\" data-id=\"4ff99e3\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<script>\ndocument.addEventListener(\"DOMContentLoaded\", function(e) {\n\n    const dropBtn = document.getElementById( 'drop_btn' );\n    const dropBtnTitle = dropBtn.querySelector('.elementor-heading-title');\n    const tabsHeading = document.querySelector( '#tabs_como_drop .e-n-tabs-heading' );\n    const firstTab = document.querySelector('#tabs_como_drop .e-n-tab-title .e-n-tab-title-text');\n    dropBtnTitle.innerHTML = firstTab.textContent;\n    \n    const allTabs = document.querySelectorAll('#tabs_como_drop .e-n-tab-title');\n    allTabs.forEach( tab => {\n      tab.addEventListener('click', (event) => {\n          tabsHeading.classList.toggle('show');\n          dropBtnTitle.innerHTML = tab.textContent;\n          dropBtn.classList.toggle('active');\n          \n      });\n    });\n    \n    dropBtn.addEventListener('click', (event) => {\n            \n        dropBtn.classList.toggle('active');\n        tabsHeading.classList.toggle('show');\n        \n    });\n    \n});\n<\/script>\n\n<style>\n\n    #drop_btn {\n        cursor: pointer; 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